Shipping Policy

Made your seed order? Good onya! 

Now it’s our turn.

We’ll ship your order within 24 hours of clearing your payment. If we receive that before 11 am Monday to Friday, we’ll ship your seeds out on that very day. If we receive payment after 11 am, we’ll ship ‘em out first thing the next business day, discreetly packaged of course.

If you give us the wrong delivery address, our shipping guarantee doesn’t apply, so make sure you check, double-check, and triple-check your deets. 

We use good ol’ Australia Post. They aren’t exactly the fastest, but they are the most reliable, with over 99% successful delivery rates. However, snail mail being what it is these days, note that Aus Post only delivers every second day now. 

All our orders are sent via domestic mail with a priority upgrade for speed. Domestic mail usually travels overland instead of via air, and as a result is not subject to interstate aviation laws and state specific bio security screening.  This gives our customers the absolute highest probability of receiving their order without a hitch.

For larger orders we may opt to add tracking for internal delivery observations, however the tracking number will not be offered unless there is a non delivery claim.

We don’t need to remind you how big Australia is (even though we just did). To help manage expectations, here’s an example of delivery timeframes:

City or Suburban Delivery Example

  • Order placed: Sunday afternoon, payment made the same day.
  • Payment clears: Monday morning.
  • Order processing: Sent to the warehouse Monday morning, picked and shipped that afternoon.
  • Order movement: Begins Tuesday morning through the postal network.
  • Expected delivery: By Thursday (if it’s an AusPost delivery day) or Friday.

Rural or Remote Delivery Example

  • Order placed: Thursday afternoon, payment made the same evening.
  • Payment delay: Banks may withhold payment for 24 hours for first-time payees (a “security measure” that uses your money for 24 hours).
  • Payment clears: Over the weekend.
  • Order processing: Monday morning, Admin finds the cleared payment and sends the order to the warehouse.
  • Order movement: Begins Tuesday morning through the postal network.
  • Expected delivery: PLEASE ALLOW UP TO 7 WORKING DAYS FROM THIS POINT IF YOU LIVE EXTRA RURAL.

If you haven’t received your order within 7 business days, don’t worry—we’re here to help! If your package seems to have disappeared into a black hole, we’ll ship you a replacement order at no cost.Our Aussie Hemp Seeds customer support team will be on hand for you every step of the way through our support portal. We want to get your seeds to you almost as much as you want to receive them!

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